Hire 2000

Business Purpose: XYZ company plans to add 2000 new employees to the technical team this year. Current hiring practices are unorganized, ineffective and time consuming due to different interviewing practices among recruiters and hiring managers. As a result, XYZ is missing opportunities to hire the best employees. A detailed plan must be presented to hire quality employees in a timely manner.

Click each button to view documents

Effective Strategies for Difficult Customers

Business Purpose: Employee turnover is at an all-time high at XYZ company. CSRs are citing “dealing with difficult customers” as a reason for leaving during exit surveys. By adding strategies to deal with difficult customers to current training, we hope to see CSR turnover rates decrease by 50%.

Click each button to view documents